Refund Policy

Return Eligibility

At OliveEase, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, you may return eligible products within 30 days of purchase. To qualify for a return, the product must:

• Be unused and in the same condition that you received it.
• Be in its original packaging, if applicable.

Process for Initiating Returns

To initiate a return, please follow these steps:

1. Contact our customer service team via email at support@oliveease.com or through our contact form on the website.
2. Provide your order number and details about the product you wish to return.
3. Our team will respond with instructions on how to return your item.

Refund Methods and Processing Time

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Special Cases

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will provide a replacement or issue a refund based on your preference. Please include photos of the damaged or incorrect item in your communication to expedite the process.

Exceptions to the Policy

Some items are non-refundable, including:

• Digital products that have been downloaded or accessed.
• Customized or personalized items.

We reserve the right to refuse a refund if the return does not meet our policy requirements.

Your satisfaction is important to us, and we appreciate your understanding of our refund policy. If you have any questions, feel free to reach out to our customer service team. Thank you for choosing OliveEase!